Everything you need to know before placing your order
Important Information
What to expect when shopping Lornz
At shoplornz, all items are sold on a made to order basis. This ensures zero waste!
There is only me behind the business. I design, make and send all of my items by myself in-house. Therefore, during any exceptionally busy periods, there may be dispatch delays. I will of course keep you in the loop and communicate all of this via email.
Further, due to the handmade nature of the items, there may be slight quirks or variations between products. This is all part of the charm! However, I ensure that any minor errors will not affect the functionality or wear of the item.
On rare occasions, there may be a more significant fault in an item that I could have missed during my quality checks. This may include a missed stitch that leads to laddering in the fabric or a hole in the garment. If this occurs, I request that you send me an email. I will then be able to offer you a solution by repairing the item or processing a refund.
Size Guide
All items are knitted, making them very stretchy and able to fit a range of sizes.
Tops and Jumpers
These items are available in two sizes:
XS- S: Fits UK sizes 4–10
M-L: Fits UK sizes 10–14
If you have a larger chest (DD+), I recommend sizing up to the M–L for a more comfortable fit.
If you have any questions or concerns about sizing then please reach out and we would be happy to help. I can custom size when necessary.
Skirts
These items are available in multiple sizes based on your waist measurement. Please measure your waist according to where you'd like the skirt to sit. For example, if you prefer a low-rise fit, measure around your hips.
There are also two length options available: Short and Long. Both are on the shorter side, but I recommend choosing the Long length if you're taller or have a bigger bum for more coverage.
Shipping and Dispatch Times
Items are handmade to order, so please be aware that there will be a short wait before you receive your order. All items are typically dispatched within 7–42 days. However, please check the homepage for any announcements and up-to-date timeframes.
I am based in the UK and also offer some international shipping, however this is limited due to duties and taxes.
I currently ship to the following countries:
UK
Austria
Belgium
Denmark
France
Germany
Ireland
The Netherlands
Poland
Portugal
Spain
Sweden
Switzerland
If you are from a different county, please reach out and I will let you know if we can work something out.
Please note that the free shipping over £100 offer is only available for UK customers.
Shipping times do vary with where you are. UK is estimated 3-5 business days whilst overseas is 3-10.
Product Info and Care Guide
All items are made from 100% premium acrylic yarn. After testing, I have found that this is the best for both durability and comfort.
Due to the handmade nature, the fabric is delicate, so treat it with care. Hand washing is strongly recommended.
If machine washing, use a low temperature wool wash. Please do not tumble dry your items as this may ruin them. Air dry them on a flat surface to preserve the shape of the garment.
Return Policy
As all items are handmade to order, I do not offer returns or exchanges! Please be aware of this before you place your order.
Please reach out via the 'contact us' form with any queries or problems and I will make sure to get back to you.
Christmas Shopping Info
Christmas is coming! 🎀
If you are thinking of ordering for Christmas gifts or Christmas celebrations please order before the 25th of November.
All items come gift wrapped with no receipt so it will make a perfect gift!